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Missing data in Person or Business Insights

What to do when some of the data is missing after the enrichment

Updated over 2 months ago

Even though Trial Hook is likely to return rich Person and Business Insights, it’s still possible for an email address to return partial information—or no information at all. This is most commonly due to:

  • Users signing up with personal email addresses (gmail.com, hotmail.com, etc.)

  • Users signing up with a business email address but being new to the company

  • Users signing up with a business email address who have explicitly asked one of our data providers to exclude their data

If some information is missing from the Person or Business Insights, you can easily add the missing data by clicking Edit:

In rare cases, we won’t be able to find any information for the provided email address. In that case, you can still manually add the missing information:

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